Refund policy

Return & Refund Policy – Hug Intimate Care

Due to the personal hygiene nature of our products, we follow strict quality and safety guidelines.

Returns

  • ❌ Used or opened products are not eligible for return

  • ❌ Returns are not accepted for change of mind

Eligible Cases

Return or replacement is applicable only if:

  • Wrong product delivered

  • Product damaged during transit

👉 You must contact us within 48 hours of delivery with unboxing photos/videos.

Refunds

  • Approved refunds will be processed within 5–7 working days

  • Refunds will be credited to the original payment method

COD Orders

For COD orders, refunds (if applicable) will be processed via bank transfer.

📧 Support Email: help.hugintimatecare@gmail.com
📱 WhatsApp: 8160970492